Please read the guidelines below to ensure you get the support you need.
Important Reminders:
- Please include a short description. Messages containing nothing, one word, or are unreadable will be closed without a response. If this happens you can message us again.
- Please do not use profanity, or any explicit language. Messages containing inappropriate content will be closed without a response.
- Please message our team once, and will will respond to you as soon as possible! More than one message makes it more difficult to respond to your issue in a timely manner.
- Members of our Support Team primarily speak English but will do their best to assist you in any language possible using a translation tool. We ask that you use clear, short, simple language so we can assist you!
Helpful Tips:
- If you are writing to us about a technical issue, include the following information so we can debug and resolve your issue quickly:
- Device
- Android Version
- Play Store Version
- Play Store Region
- Current Country (If different than above)
- Matrix Clone Version
- Cloned App you are having trouble with
- Version of that Cloned App
- If you are writing to us regarding VIP, please include:
- Your GPA Order number (Found on your email receipt received from Google Play, beginning with GPA...)
- Your User ID (Found in Settings > About inside Matrix Clone)